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Privacy Policy
Sehatboxx (“Company”, “we”, “our”, “us”) respects an individual’s privacy and is committed to protecting the same. This Privacy Policy (“Policy”) describes how we collect, use, disclose and transfer Personal Information through platforms controlled by the Company, including www.sehatboxx.com (the “Platform”), of individuals who browse or access the Platform or provide information on or through the Platform, or whose information the Company otherwise collects, receives or processes in connection with the offer and sale of its products (“Products”).
By accessing and/or using our Platform and providing the information as explained in this Policy, you consent to the collection and use of the information you disclose on the Platform in accordance with this Policy, including but not limited to your consent for sharing your information as per this Policy.
We encourage you to read this Policy regarding the collection, use, and disclosure of your information. If you are not comfortable with any of the terms or policies described in this Policy, you may choose to discontinue usage of the Platform.
Further, you agree and consent to receive all communications related to our services on the mobile number provided by you to the Company, even if such mobile number is registered under DND/NCPR list under the Telecom Commercial Communications Customer Preference Regulations, 2018 (“TRAI Regulations”).
For the purpose of this Policy, the term “Personal Information” shall mean any information that relates to you, which, either directly or indirectly, in combination with other information available or likely to be available with the Company, which is submitted to and/or collected over the Platform and maintained by the Company in an accessible form.
Collection of Your Personal Information
We communicate with you through a variety of means and channels, including our Platform, email, phone or text messaging.
We collect and receive Personal Information in the following ways:
- When you create an account, place an order, submit reviews, participate in surveys, request information, or contact us through the Platform.
- Information collected may include your name, address, PIN code, email address, mobile number, date of birth, payment information and other details necessary for order processing.
- We may also receive information from third-party sources such as courier partners, marketing platforms, analytics providers, or social media platforms.
- We may collect and store information through sponsored social media campaigns, events, promotions and advertisements.
What Personal Information Do We Collect?
We collect only such information as necessary to process orders, improve services and enhance customer experience.
- Name, email address, postal address and phone number.
- Date of birth, language preference and location information.
- Delivery details including addresses and IP addresses.
- Product preferences, interests, reviews and feedback.
- Financial information such as bank account details, debit/credit card details and payment instrument information.
- Customer service call details and communication history.
- Technical information relating to devices, software and browser usage.
Purpose of Collection of Personal Information
The Company may use your Personal Information to:
- Verify your identity.
- Process orders, transactions and refunds.
- Communicate regarding your orders and account.
- Provide customer support and respond to queries.
- Improve products, services and customer experience.
- Send newsletters, offers and promotional communications.
- Conduct analytics, market research and demographic analysis.
- Prevent fraud, abuse and unauthorized activities.
- Comply with legal obligations and enforce company policies.
Grounds for Processing Personal Information
- Performance of Contract: Processing information necessary to fulfill your orders and provide services.
- Legitimate Interest: Improving services, customer support and sending marketing communications.
- Compliance with Legal Obligations: Retaining records and complying with applicable laws and regulations.
Consent
By providing your information, you consent to the collection, use, storage, disclosure and processing of your information in accordance with this Privacy Policy.
You also consent to receiving communication through SMS, phone calls, email and messaging applications regarding orders, updates, offers and services.
We may also generate anonymized and aggregated information from your use of the Platform for analytics, research and performance improvement purposes.
Payment Information
Payment information provided while placing orders is processed through PCI-DSS compliant payment gateways. We do not directly store your complete payment card details on our servers.
Sharing of Personal Information
Your Personal Information may be shared only with authorized entities and service providers for legitimate business purposes.
- Affiliates, courier partners and logistics providers.
- Payment gateway and financial service providers.
- Customer support and marketing service providers.
- Analytics and hosting service providers.
- Government authorities or legal agencies when required by law.
We do not sell or rent your Personal Information to third parties.
Retention of Personal Information
We retain Personal Information only for as long as required for the purposes stated in this Policy or as required under applicable law.
We maintain appropriate administrative, technical and physical safeguards to protect Personal Information against unauthorized access, misuse or disclosure.
Storage of Personal Information
Personal Information may be stored on secure internal servers or cloud-based systems operated by trusted third-party service providers.
These third parties are required to maintain security standards equivalent to those followed by the Company.
Cookies
We use cookies and similar technologies to improve user experience, analyze website traffic and measure promotional effectiveness.
Cookies help us remember your preferences and improve Platform functionality. You may disable cookies through your browser settings, although some features of the Platform may not function properly.
Customer Comments and Content
Any comments, reviews or content voluntarily posted by users on the Platform may be publicly visible. Users should avoid sharing sensitive personal information publicly.
Users shall not upload or share any content that is unlawful, defamatory, obscene, harmful, misleading, infringes intellectual property rights, or violates any applicable laws.
Third Party Links
Our Platform may contain links to third-party websites. We are not responsible for the privacy practices or content of such external websites.
Users are advised to review the privacy policies of third-party websites before using them.
Third Party Analytics
We use third-party analytics services such as Google Analytics to understand user behavior, monitor website performance and improve our services.
Security
We implement reasonable security measures including encryption, authentication tools and firewalls to protect Personal Information against unauthorized access, disclosure or misuse.
However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security of information transmitted through the Platform.
If you identify any security vulnerability or issue on our Platform, please report it immediately at wellness@sehatboxx.com.
Withdrawal or Amendment of Personal Information
If you wish to amend, withdraw or erase your Personal Information stored by us, please contact our support team at wellness@sehatboxx.com.
Policy Review
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal requirements.
Grievance Officer
In accordance with applicable laws including the Information Technology Act, 2000 and Consumer Protection Act, 2019, the details of the Grievance Officer are provided below:
Name: Sehatboxx Support Team
Address:
1319, New Gouri Nagar,
Indore, Madhya Pradesh – 452010, India
Email: wellness@sehatboxx.com
Phone: +91 7828463305